AUDIOVISUAL SYSTEM DESIGN, ENGINEERING & INTEGRATION

Audiovisual systems.
Built for today.Ready for what comes next.

The difference? AV++®.

Built on the QuickSilver® computing foundation, AV++® is designed to be upgraded with technologies available today and new capabilities as they are developed. Your system can grow with your ideas.

Mad designs, engineers, installs and supports complete AV and interactive systems for museums, visitor centers and attractions.

AV systems and experiences by Mad. See the work in motion.

DesignOrchestrateInspire

WHY MAD IS DIFFERENT

AV++®.
Designed to evolve.

Build the AV you need now. Keep the compute architecture to do what comes next.

AV++® brings your audiovisual experience and future possibilities together. Built on QuickSilver®, it provides a computing foundation designed to grow as the experience, the audience and the technology change.

01 / THE COMPUTING FOUNDATION

QuickSilver®

QuickSilver® is the compute foundation for a new approach to AV.

Core audiovisual functions run on standard computing and software, allowing sound, video, interactives and show control to share an extensible foundation. That makes current capabilities practical and gives future technologies somewhere to live.

02 / THE CONNECTED CAPABILITIES

AV++®

A growing family of capabilities that can work together.

On that foundation, Mad has developed a growing body of patented and patent-pending capabilities that take AV beyond conventional playback and control: media tailored to age and interests, visitor context, optional recognition, accessibility, intelligent operation, advanced audio, spatial experiences, analytics and more.

Your next idea has a place to grow.

AV++® is designed to create a system that can be upgraded with technology available today and new capabilities as they are developed. Its QuickSilver® foundation gives new software, additional computing and connected technologies a place in the working venue.

Add capabilities.

Extend the experience with software, content and selected AV++® technologies.

Expand the computing.

Plan for more processing, storage or connected resources as requirements grow.

Build on your investment.

Retain suitable displays, speakers and other equipment while upgrading the computing foundation or selected components.

A long-term approach
to your AV investment.

Start with the capabilities your venue needs now. We can plan the QuickSilver® foundation, expansion and support around your brief, your priorities and your budget.
Plan your AV++® system ↗

THE AV++® FAMILY

Advanced capabilities.
Room for what comes next.

Start with the QuickSilver® computing foundation. Choose the personal media, accessibility, control, audio and operational capabilities your venue needs. Explore each technology for its role, current capabilities and development direction.

Explore the complete family ↗
NEW FROM MADMad Hatter™

A DSP and acoustic experience engine within AV++, with capabilities that reach beyond conventional signal processing.

ALICE® PERSONALIZED MEDIA

Different ages. Different interests.
A different experience.

The same exhibit can offer a child an age-appropriate story, a teenager a new perspective and an enthusiast a deeper exploration. Alice® tailors media to age, interests and chosen depth, with language and accessibility part of the experience. Alice® OnBoard brings that personalization to visitors’ own devices.

INTRODUCING MAD INTELLIGENCE™

The engineering team leaves. The design intent stays.

What if a system could remember what it was designed to achieve, check what people actually experience, and keep working to close the gap?

Mad Intelligence™ is our architecture for continuing engineering. It retains the requirements, connects them to what the installation can deliver, verifies the result and directs the next permitted action when something falls short. It brings the engineering discipline of handover into the continuing life of the venue.

When a change needs a person, a maintenance visit or new physical equipment, it makes that need visible. The designer’s intention stays the reference.

INTENT → REALIZATION → VERIFICATION → REPAIR

Sound is the first focus.

Mad Hatter™ connects implemented DSP, soundscape and rendering capabilities with continuing work on acoustic verification and adaptation. The aim is sound that keeps serving the intended experience as the room changes.

Mad Presence™ brings listener-responsive immersive audio into Hatter. Mad Nulling™ is our ongoing work to reduce the effect of an exhibit’s sound on adjacent exhibits.

Explore Mad Hatter™

ONE CONNECTED FAMILY

A foundation for tomorrow’s experiences.

QuickSilver®

THE COMPUTING FOUNDATION

Standard computer hardware, software-based AV and a choice of deployment configurations. Keep equipment replacement and future capabilities practical.

Explore QuickSilver®

AV++®

PERSONAL, ACCESSIBLE EXPERIENCES

Connect multilingual storytelling, recognition, inclusive media, digital interpretation, show control and operator tools around the needs of the visitor.

Explore the capability family

Mad Intelligence™
and Mad Hatter™

CONTINUING ENGINEERING

Continuing engineering is the aim: retain the intended outcome, verify the physical result and respond to change. Hatter connects established audio capabilities with developing acoustic verification and adaptation.

Explore continuing engineering

WorldModel™

GOVERNED ACTION

Give connected intelligence context, permissions and operating boundaries. WorldModel brings ten architectural layers and eleven cross-cutting policies to environments that must act responsibly.

Explore WorldModel™

100% LANGUAGE DIGNITY

Every supported language deserves the whole experience.

At the Albert Robles Center, the entire center can switch between English and Spanish within seconds. All the interpretive text changes throughout the center, giving either language the whole visual story instead of a smaller translation beneath another language.

ARC was our first PixelsEverywhere™ installation. Additional complete language sets can be authored and added, extending the same dignity to more visitors.

Read the ARC story

WHY MAD

Ask whether there is a better way.

“That is how it has always been done” is a reason to ask another question. Our Five Monkeys story captures a habit that runs through Mad: understand the purpose, challenge an inherited limitation and test a more useful answer.

That curiosity connects our design work with QuickSilver, the AV++® family and the continuing engineering of Mad Intelligence. The measure is the experience your venue can deliver.

Read the Five Monkeys story ↗

Planning an AV project

A few practical answers.

Do you deliver conventional audiovisual systems?

Yes. Mad designs, engineers, installs, commissions and supports audiovisual and interactive systems. Appropriate third-party equipment can be used independently of, or alongside, Mad’s technology family.

Do we have to use the whole Mad technology family?

No. The project scope determines the appropriate combination of equipment, software and services. QuickSilver®, AV++® capabilities and architectural functions can be discussed separately.

Can you work with an existing venue or design team?

Yes. Mad works with owners, architects, designers and project teams. An engagement can start with a new brief, a technical review, a defined exhibit or the renewal of an existing audiovisual system.

How do WorldModel™ and Mad Intelligence™ relate to AV delivery?

The WorldModel™ architecture describes governance, consent, coordination, safety intervention and accountability. Mad Intelligence™ extends the approach toward preserving intent and checking outcomes over time. Their documented architectures and project-specific implementations are distinct from the individual AV products and services available for a given engagement.

LET’S BUILD WHAT COMES NEXT

What are you creating or changing?

Bring us an idea, a brief or an operating challenge. We can connect what people should experience with the design, engineering and next steps needed to make it work.

Start a conversation

Why Are We Doing This?

Five monkeys parable illustration

Five New Monkeys

There is a well-known parable about five monkeys. It is not really about monkeys. It is about what happens when a group keeps enforcing a rule long after the original reason for that rule has disappeared. In AV and Location Based Entertainment, that pattern shows up all the time.

Five monkeys are placed in a habitat with a ladder in the middle. At the top of the ladder hangs a bunch of bananas. Naturally, one of the monkeys climbs the ladder to grab the bananas. When it does, the researchers spray the rest of the monkeys with cold water. After a few attempts, the monkeys quickly learn the connection.

Banana = Cold Shower.

Before long, whenever a monkey even tries to climb the ladder, the other monkeys pull it down and beat it up to stop it.

  1. One original monkey is replaced. The new monkey tries to climb. The others attack. It learns not to climb - even though it has never been sprayed.
  2. Another original is replaced. Same result. The new monkey learns the rule.
  3. This continues until all five originals are gone.

None of them have ever been sprayed. None of them know why.

But none of them will climb the ladder. And if a new monkey tries, the group will still beat it up.

Why?
Because that is just the way things are done.


That is how large parts of this industry still operate.

Too many teams inherit technical assumptions from the last project, then production assumptions from the last technical stack, then budget assumptions from the last production model. Eventually those assumptions stop looking like choices and start being treated like physics.

Much of that behavior comes from designing around proprietary black box hardware. Once a system is built on closed, single-purpose devices, everything downstream begins to conform to their limitations. Workflows. Support models. Spare strategies. Upgrade paths. Before long, entire organizations are protecting the ladder - without asking whether the ladder still needs to be there.


We chose a different starting point.

We built a system that bases AV hardware on non-proprietary compute node hardware rather than on closed black box endpoints. That decision changed the problem space.

  • Hyper-personalization became possible - behavior no longer had to be locked inside fixed-function hardware. Experiences could become adaptive, contextual, and individualized in software.
  • Spares were minimized - standardized around a smaller family of node types instead of a growing inventory of specialized proprietary devices.
  • Upgrades became easier - increasing capability often means increasing compute available to a node, not replacing entire subsystems.

We did not set out to defend the old ladder. We set out to remove the reasons people thought they could not climb it.

Open the full story page